Users — guards, supervisors, managers
Updated 13 May 2026
The Users tab is your complete roster — every guard, supervisor, manager, and admin in the system. From here you can add new staff, update details, manage roles, and control what supervisors can see.
Adding a user
Tap Add User at the top. Fill in the name, email address, role, contact details, and SIA licence number (if applicable). Assign the sites they work on. When you save, an invite email is sent — the new staff member sets their own password on first login.
Editing a user
Tap any row to open the user modal. Update details, change their role, upload a profile photo, or amend their assigned sites. Tap Save to confirm. Changes take effect immediately.
Archiving a user
When a staff member leaves, archive them rather than deleting. Archiving disables their login but preserves all their historical records — clock-in history, reports, rota entries — for audit purposes. Archived users appear in the archived filter and can be reinstated if needed.
Roles explained
- Guard — Frontline staff. Clock in/out, submit reports, complete patrols.
- Supervisor — Guard interface by default, with optional management tabs granted by you.
- Manager — Full management dashboard access.
- Senior Manager — Manager access plus hours, finance, and admin-level settings.
Tactical sub-roles — Driver, Steward, Medic, Dog Handler — are all guard-tier and use the guard interface. They exist to let you filter and report by specialism.
Supervisor tool permissions
By default, supervisors only see the guard interface. You can open up individual management tabs for them without promoting them to Manager. Open a supervisor's edit modal and scroll to Tool Permissions. Each toggle grants access to one tab — for example, turning on Rota Calendar lets that supervisor view and edit shifts. Permissions are additive: every toggle you enable adds one more tab to their management view.
Filtering and searching
Use the search box to find staff by name or email. Filter by role, site, or status (active, archived) using the dropdowns. The Performance Score column shows each guard's current tier if the performance module is enabled on your account.