Issues Hub (BETA)

BETA: The Issues Hub is currently in BETA. Some behaviours may change.

The Issues Hub is a triage queue that surfaces operational anomalies your management team should action. It lives in the Dashboard group of the management menu (look for Issues in the dropdown).

Note: This is different from Performance Issues, which is people-focused and tracks individual guard patterns over time. The Issues Hub is operational triage — site-level and shift-level anomalies you need to act on today.

What it surfaces

• Missed check-calls — escalated check-calls from the last 7 days that haven't been resolved.
• Early departures — guards who clocked out before their scheduled shift end.
• Chronic lateness — guards with a recent pattern of late clock-ins (surfaced as a pattern, not a one-off).
• Missed NFC checkpoints — patrol checkpoints skipped during recent rounds.
• Site-level configuration issues — for example, a venue where capacity is repeatedly hitting its maximum, suggesting a configuration or staffing problem.

For each item you'll see the type, the affected guard or site, how frequently it's occurred, and when it last happened.

Actions

• Dismiss as resolved — mark the issue as handled. It's removed from the active queue but kept in the audit log.
• Link to a report — attach the issue to an existing incident or check-call report.
• Send a memo — draft a memo to the guard or site team directly from the issue.
• Escalate to a senior manager — flag the issue for higher-level attention.

How to use it

The Issues Hub is designed to be reviewed alongside the Dashboard at the start of a shift — check KPI tiles, glance at the On-Duty Board, then open Issues to see what needs actioning before the day progresses. Working through the queue proactively is faster than responding to individual alerts as they fire.

Manager+ only

Visible to managers and senior managers. Supervisors see relevant issues through the Dashboard and On-Duty Board within their scope.