Connecting the app to your company
Updated 29 June 2026
When your manager creates your account, you will receive a welcome email containing a one-tap setup link. Tapping it on your phone connects the TacDesk app to your company automatically — you do not need to type in any site address.
Step 1 — open the welcome email on your phone
Find the welcome email from TacDesk in your inbox (check your spam or junk folder if you cannot see it). Open the email on the phone you will be using for work — the setup link must be tapped on that device.
Step 2 — tap the setup link
Tap the Set up the TacDesk app button or link in the email. What happens next depends on whether you already have the app installed:
- App already installed — TacDesk opens and connects to your company site straight away. You will see a confirmation message and can log in immediately.
- App not yet installed — your phone will take you to a page with App Store (iPhone/iPad) or Google Play (Android) download buttons. Install the app, then come back to your email and tap the setup link again — or tap the Open in the TacDesk app button on that page. The app will connect automatically.
What if I am already connected to a different company?
If the app is already set up for another company, TacDesk will ask you to confirm before switching. You will see a prompt explaining which company it is currently connected to. If you are on duty and this was not expected, tap Cancel and speak to your manager. If you are intentionally switching (for example, you have changed employer), tap Confirm.
Nothing happened — what do I do?
- Make sure you opened the link on your phone, not a laptop or desktop — the link launches the app, which is only installed on your mobile device.
- Try the link again — if the app opened briefly but did not connect, tap the setup link in your email a second time.
- Check the app is installed — search for TacDesk in the App Store or Google Play to confirm the installation completed.
- Ask your manager to resend the welcome email — they can do this from the management dashboard. Use the fresh link in the new email.