Logging in and the mobile app

You can use TacDesk in a web browser or via the native app — choose whichever suits your device and workflow.

Two ways to access TacDesk

• Web browser — open your company's TacDesk address (typically https://yourcompany.tacdesk.co.uk) in any modern browser on your phone, tablet, or computer.
• Native app — download the free TacDesk app from the App Store (iPhone/iPad) or Google Play (Android). Your existing account works straight away — no separate sign-up needed.

Logging in

1. Open the TacDesk app or browser address.
2. Enter your email address as your username (or whatever login your manager set up for you — some companies use a staff ID).
3. Enter your password. If this is your first time, your manager will have shared a temporary password with you.
4. Tap Log In.

If you need to change your password after logging in, go to the Settings tab — though currently most password changes are handled through the TacDesk account section. Ask your manager if you are unsure.

Why use the native app?

• Push notifications — receive alerts for check-call requests, BOLO broadcasts, and shift reminders even when the app is closed. The browser version cannot deliver push notifications.
• Background GPS — patrol mode can track your route in the background without keeping the screen on.
• Biometric login — use Touch ID, Face ID, or your fingerprint (if your device supports it) so you are not typing a password at the start of every shift.
• Offline reading — content that has already loaded (SOPs, memos, prior reports) remains readable when your signal drops.

Common login problems

• Wrong password — use the Forgot password link on the login page. Your manager can also reset your password from the management dashboard.
• Account not active — your account may have been deactivated or not yet set up. Contact your manager.
• Cannot reach the server — check you have a mobile data or Wi-Fi connection. If connectivity looks fine, the site may be briefly unavailable; try again in a few minutes.
• Stuck on a loading screen — close the app fully and reopen it, or do a hard refresh in the browser (hold Shift and tap Reload on most browsers).

Logging out

Open the Settings tab (cog icon, ⚙️, at the end of the bottom navigation) and tap Logout. Logging out on a shared or public device is important — TacDesk stores your session so the next person who opens the app would otherwise see your account.