Mobile response billing modes

Each mobile-response site has its own billing mode so every client contract can be charged correctly. The mode you choose determines how invoice lines are calculated from the site-visit, patrol-round, and callout records officers create during their duty.

To set or change a site's billing mode, open Clients, edit the site, and scroll to the Mobile Response & Billing section.

The six billing modes

Per hour

The default for all sites. Charges are calculated from the officers' shift hours as recorded by clock-in and clock-out — the same model used for static guarding. Choose this for mobile contracts where the client pays for officer time rather than individual visits.

Per visit

A fixed charge is raised for each site visit recorded (every Arrive → Depart pair). Use this when the contract specifies a flat rate per attendance regardless of how long the officer is on site, or for lock/unlock and keyholding runs where visit count matters more than time.

Per round

A fixed charge is raised for each completed patrol round. A round is complete when the officer has scanned all required checkpoints and tapped Depart. Use this for patrol contracts where the deliverable is a full site circuit, not just a visit.

Per callout

A fixed charge is raised for each alarm-response callout dispatched to the site. Ongoing patrolling or routine visits are not charged separately under this mode. Use this for keyholding and alarm-response contracts where the client is billed per incident attended.

Monthly fixed fee

A single flat charge is taken from the contract value field each billing period, regardless of how many visits, rounds, or callouts occur. Use this for all-inclusive retainer contracts where the client pays a set monthly fee.

Monthly retainer + per-visit overage

Combines a base retainer (included visits up to the contracted number) with an overage charge for any visits beyond that allowance. Set the monthly base fee, the number of visits included in that fee, and the per-visit overage rate. The invoice will show the retainer plus any extra visit lines. Use this for tiered contracts where some visits are bundled and additional ones are charged on top.

Tips

• Existing sites remain on Per hour until you change them, so switching on Mobile Response does not affect your current invoicing.
• If a site uses a mix of routine patrols and occasional callouts, consider Per round for the patrol element and review whether a separate callout charge applies — you can discuss the best fit with your accounts team.
• All invoice lines are generated from the records officers create on their devices. Accurate Arrive/Depart taps and complete patrol rounds are the foundation of accurate billing.