Responding to check-call requests

A check call is a quick welfare check. When one arrives, your manager or the system is asking you to confirm that you are safe and on duty. You have 15 minutes to respond — after that, your manager receives an alert that you have missed it.

How check calls work

Check calls are sent in two ways:

• Scheduled — Automatically sent at set intervals on some sites. Your manager configures the schedule.
• Manual — Sent directly by a manager at any point during your shift.

How to respond

When a check call arrives, you have three ways to respond:

• Tap the push notification — This opens the response form directly.
• Reports tab — Open the Reports tab and look for the pending check-call at the top of the list.
• Call Manager widget — Use the Call Manager widget on the Dashboard if it is visible on your hub.

1. Open the response form using any of the methods above.
2. Select your status — typically I am safe and on duty, I need assistance, or Unable to respond just now.
3. Add an optional note if there is anything your manager should know.
4. Tap Confirm response. The check-call is closed once submitted.

If you cannot respond immediately

If you are dealing with an active incident when the notification arrives, deal with the situation first and respond as soon as it is safe to do so. Even a late response is better than no response — it shows you are alive and in contact.

If you know you will miss the 15-minute window, try to call or radio your manager directly so they are not left wondering. Do not rely solely on the app in a genuine emergency.

Getting repeated check-calls

If you receive check-calls in quick succession, it likely means your manager is concerned. Respond promptly and add a note to reassure them. A brief "All clear, currently on patrol at the north perimeter" is far better than silence.

Tips

• Keep push notifications enabled for TacDesk — without them you will not be alerted in time. See Notifications & settings if you need to check this.
• On lone-worker duties, keep your phone volume up or vibration on at all times.
• If you receive a check-call but are driving, pull over safely before responding.
• The notes field is a useful way to flag minor updates — "all quiet, just finished the east wing patrol" — without needing to file a full report.