Getting help
Updated 20 July 2026
As a TacDesk client, your portal gives you a live window into your own sites — who's on now, verified GPS-tagged proof of attendance and patrols, incident reports as they're filed, and footage requests. If something in the portal isn't behaving, or you're not sure how to find what you need, here's how to get help.
Where to look first
- These docs — client documentation lives in this section, and more of it is on the way.
- The FAQ — quick answers to the most common questions.
- Ask AI — a quick answer drawn from the documentation on this site.
Raise a ticket
If you can't find the answer, raise a ticket. Include the site and roughly when the issue occurred — the more specific you are, the faster we can help. You can also email hello@tacdesk.co.uk.
About your security provider
Day-to-day questions about your cover — rotas, which guards are assigned, invoicing — go to your security company directly. TacDesk support handles the platform itself: logging in, the portal, reports and footage requests.
More client documentation is on the way. In the meantime, the routes above will get you an answer.